Frequently Asked QuestionsGeneral Questions
Glossary of Door Terms:
Returns & Warranty questions
Exterior doors, Interior doors and Sliding doors
- Where can I find authorize Dealers for my area?
Currently, we have 3 outlets: Brooklyn, NJ, Florida
We offer curbside deliveries in all 52 states. Yes!
Call us toll-free at 1-866-MILCASA (866-645-2272)
to place an order or email for more
Currently, we are working to open 8 more stores soon: Boston, Washington
DC, Philadelphia, North Carolina, Ohio, Chicago, Toronto, Montreal
- Can I rush order?
If the desired product is not in local inventory, we can rush production but transit time we can not rush. Most of our product area recustom made according to color, sizes, and models.
- How do I get pricing?
We listed prices, but some prices for custom order may take up to 24 hours. Simply contact our store manager with your design, size and other specifications directly or you can submit a “Get A Quote”
- Does Milcasa Renovation offer CAD files?
.dwg, .dxf, and .rfa files for most product are available per request.
- Can I get my doors pre-hung?
Yes, we can order a few different options for pre-hung
- Does Milcasa Renovation accept returns?
All out the product are custom made and in order to allow us to keep bringing you great deals and incredible prices, we do not except returns.
- Does Milcasa Renovation do installation
Yes, in an area where we have our outlets we offer all installation or recommend quality third-party installers other customers have used.
- Can I do quote and purchase online?
Yes, you can get a quote and purchase online standard sizes and colors.
Special sizes and colors will send quote by email with 24 hours.
If you have any questions please call us toll-free at 1-866-MILCASA (866-645-2272)
- How do you install a door unit?
For warranty purposes, doors must be installed by a licensed contractor. Click here to download installation instructions.
- What is the "actual unit size" for doors?
Actual unit size is the size of the actual door product measured from outside edge of jamb to outside edge of a jamb.
- What is the definition of "rough opening" for doors?
Rough opening is the size of the opening in the wall where the door unit is placed. Generally, it is a half-inch greater than the actual door unit size.
- How to measure the rough opening for your door?
To measure your rough opening, using a tape measure, measure horizontally from the inside edge of a stud to inside edge of the stud for the width. For height, measure vertically from the subfloor to the
bottom edge of the head stud.
- What are jambs?
Jambs are the frame the door is hung in.
- What are matching jambs?
Matching jambs are jambs that are the same wood and finish as the door
a slab that is hung in it.
- What is the warranty on Milcasa product
Roof material - 25 years
Designer ceilings - 25 years
Exterior Aluminum doors - 10 years
Windows and Patio doors - 10 years
Exterior paneling - 10 years
Glass backsplash - 10 years
Interior paneling - 5 years
Kitchen cabinets - 5 years
Vanities - 5 years
Custom made furniture - 5 years
Interior doors - 3 years
Closet sliding doors - 3 years
Closet bifold doors - 3 years
- Do I buy directly from Milcasa?
You can purchase doors directly from our 4 showrooms or online. Sending your inquiry/quote requests in via our on-line “contact us” forms will get you to the appropriate representative more quickly.
- What is your lead time?
Custom orders take 45 calendar days (from point of returning signed production drawing) plus shipping time. Larger orders can take additional time to complete.
- Where can you ship to?
We ship all across North America and can also accommodate international shipping needs.
Local NYC shipping takes 1-3 days. Within contiguous 48 states, it generally takes 7-14 business days depending on your location. International deliveries vary based on customs and final destination.
- Does your company offer installation or do I hire an installer myself?
Milcasa does not install. We can refer you to your local installer and we have installation instructions online
- How thick your exterior doors?
Our exterior doors 2” to 5" thick depending on the model you choose.
- How much exterior door weight?
Door weights vary according to model and sizes. Average 25 lbs/per sq. ft.
- Are there size limitations?
Yes, single door 48” is the maximum width per door for heights between 96” and 120”
Milcasa New York
- 485 Kings Highway, Brooklyn, NY 11223
Mon - Sat 10 AM - 6 PM Appointment Recommended
Sun. By Appointment Only
- 2255 West Hillsboro Blvd., Deerfield Beach, FL 33442
Mon - Fr 10 AM - 6 PM Appointment Recommended,
Sat - Sun. By Appointment Only
Milcasa New Jersey
- 594 Jersey Ave. New Brunswick, NJ 08901
Mon - Fr 10 AM - 5 PM Appointment Recommended,
Sat - 9AM - 5 PM Appointment Recommended,
Sun - By Appointment Only