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Frequently Asked Questions

General Questions

Returns & Warranty questions

  • Where can I find authorize Dealers for my area?
  • Currently, we have 3 outlets: Brooklyn, NJ,  Florida
    We offer curbside deliveries in all 52 states. Yes!


    Call us toll-free at 1-866-MILCASA (866-645-2272)

    to place an order  or email for more

    Currently, we are working to open 8 more stores soon: Boston, Washington
    DC, Philadelphia, North Carolina, Ohio, Chicago, Toronto, Montreal

  • Can I rush order?
  • If the desired product is not in local inventory, we can rush production but transit time we can not rush. Most of our product area recustom made according to color, sizes, and models.

  • How do I get pricing?
  • We listed prices, but some prices for custom order may take up to 24 hours. Simply contact our store manager with your design, size and other specifications directly or you can submit a “Get A Quote”

  • Does Milcasa Renovation offer CAD files?
  • .dwg, .dxf, and .rfa files for most product are available per request.

  • Can I get my doors pre-hung?
  • Yes, we can order a few different options for pre-hung

  • Where do I find hardware?
  • We can offer a different hardware for our doors, kitchen, cabinets, and vanities

  • Does Milcasa Renovation accept returns?
  • All out the product are custom made and in order to allow us to keep bringing you great deals and incredible prices, we do not except returns.

  • Does Milcasa Renovation do installation
  • Yes, in an area where we have our outlets we offer all installation or recommend quality third-party installers other customers have used.

  • Can I do quote and purchase online?
  • Yes, you can get a quote and purchase online standard sizes and colors.
    Special sizes and colors will send quote by email with 24 hours.

    If you have any questions please call us toll-free at 1-866-MILCASA (866-645-2272)

  • How do you install a door unit?
  • For warranty purposes, doors must be installed by a licensed contractor. Click here to download installation instructions.

  • What is the "actual unit size" for doors?
  • Actual unit size is the size of the actual door product measured from outside edge of jamb to outside edge of a jamb.

  • What is the definition of "rough opening" for doors?
  • Rough opening is the size of the opening in the wall where the door unit is placed. Generally, it is a half-inch greater than the actual door unit size.

  • How to measure the rough opening for your door?
  • To measure your rough opening, using a tape measure, measure horizontally from the inside edge of a stud to inside edge of the stud for the width. For height, measure vertically from the subfloor to the
    bottom edge of the head stud.

  • What are jambs?
  • Jambs are the frame the door is hung in.

  • What are matching jambs?
  • Matching jambs are jambs that are the same wood and finish as the door
    a slab that is hung in it.

  • What is the warranty on Milcasa product
  • Roof material  - 25 years
    Designer ceilings  - 25 years
    Exterior Aluminum doors - 10 years
    Windows and Patio doors - 10 years
    Exterior paneling  - 10 years
    Glass backsplash  - 10 years
    Interior paneling  - 5 years
    Kitchen cabinets  - 5 years
    Vanities  - 5 years
    Custom made furniture  - 5 years
    Interior doors - 3 years
    Closet sliding doors - 3 years
    Closet bifold doors - 3 years


    More information about warranty

  • Do I buy directly from Milcasa?
  • You can purchase doors directly from our 4 showrooms or online. Sending your inquiry/quote requests in via our on-line “contact us” forms will get you to the appropriate representative more quickly.

  • What is your lead time?
  • Custom orders take 45 calendar days (from point of returning signed production drawing) plus shipping time. Larger orders can take additional time to complete.

  • Where can you ship to?
  • We ship all across North America and can also accommodate international shipping needs.
    Local NYC shipping takes 1-3 days. Within contiguous 48 states, it generally takes 7-14 business days depending on your location. International deliveries vary based on customs and final destination.

  • How thick your exterior doors?
  • Our exterior doors  2” to 5" thick depending on the model you choose.

  • How much exterior door weight?
  • Door weights vary according to model and sizes. Average 25 lbs/per sq. ft.

  • Are there size limitations?
  • Yes, single door 48” is the maximum width per door for heights between 96” and 120”

Milcasa New York

  • 485 Kings Highway, Brooklyn, NY 11223
  • Mon - Sat 10 AM - 6 PM Appointment Recommended
    Sun. By Appointment Only

Milcasa Florida

  • 2255 West Hillsboro Blvd., Deerfield Beach, FL 33442
  • Mon - Fr 10 AM - 6 PM Appointment Recommended,
    Sat - Sun. By Appointment Only

Milcasa New Jersey

  • 594 Jersey Ave. New Brunswick, NJ 08901
  • Mon - Fr 10 AM - 5 PM Appointment Recommended,
    Sat - 9AM - 5 PM Appointment Recommended,
    Sun - By Appointment Only

Milcasa California

  • 3303 Harbor Blvd. Unit G12, Costa Mesa, CA. 92626
  • Mon - Sun 10 AM - 5 PM Appointment Recommended